PromotingBingo.com Forum Index PromotingBingo.com
PromotingBingo.com Bulletin Board
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

New Players

 
Post new topic   Reply to topic    PromotingBingo.com Forum Index -> Customer Service Ideas
View previous topic :: View next topic  
Author Message
Cyclers
Site Admin


Joined: 15 Aug 2007
Posts: 36

PostPosted: Sun Dec 09, 2007 9:20 pm    Post subject: New Players Reply with quote

Playing bingo for the first time in many halls in the United States is very difficult and sometimes intimidating. It is critical to alleviate some of the confusion to have a chance at creating a returning customer. We provide all new players, that are not playing with a current player, with a stick and pennant at their seat to identify them in order to provide them with extra special attention. The goal is to make them comfortable and insure that they have a positive experience.
Would be interested in hearing how other halls orientate their new players.
Back to top
View user's profile Send private message Send e-mail
scott0904



Joined: 03 Jan 2008
Posts: 3

PostPosted: Thu Jan 03, 2008 2:30 pm    Post subject: Reply with quote

We are developing a new player packet that explains all terminology and other items pertinent to bingo. This still may be a bit much for the new player, so we used an idea from another hall by making the bingo program a solid red color which informed the floor staff that a new player was occupying their area. The floor staff greatly appreciates the heads up so they can check in on them from time to time. So far positive results as long as the new player identifies themselves as a new player. We are also considering a touchscreen video kiosk and possibly a "Bingo University" during the early morning hours.
Back to top
View user's profile Send private message
Manager in Fife



Joined: 21 Nov 2007
Posts: 12

PostPosted: Sun Jan 06, 2008 8:30 pm    Post subject: Love your New Player Kiosk idea... Reply with quote

Love the new player kiosk idea. Would be interested in more details.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    PromotingBingo.com Forum Index -> Customer Service Ideas All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group